Janice R. Andrews
The Federal Trade Commission (FTC) is investigating Uber over complaints about its Uber One subscription program. Customers have accused the company of enrolling them without consent and making cancellations unnecessarily difficult. According to Bloomberg, the investigation began earlier this year.
In response, Uber spokesperson Noah Edwardsen stated, “The Uber One cancellation process complies with the law. Members can easily cancel through the app, often in less than 20 seconds.”
This inquiry follows the FTC’s introduction of the “click-to-cancel” rule in early 2024, requiring companies to simplify subscription cancellations. Similar investigations have been conducted against Amazon and Adobe for alleged subscription-related issues.
Uber has faced FTC scrutiny before, including a 2017 settlement over inflated driver income claims and a 2018 agreement regarding a data breach and its subsequent cover-up.
The outcome of this latest investigation could impact Uber and other subscription-based businesses, as the FTC continues to enforce stricter consumer protection standards.
